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Our quality guarantee means that if you don't like the tree you receive we will replace it, no questions asked (you just need to tell the driver or notify us on the day). What we recommend you do is add your specific requirements to the notes when you checkout. That way the whole team (from our staff who hand-pick trees during dispatch to the driver who delivers your tree) knows your preferences and will do their best to pick the tree that is right for you.
Alternatively you can visit one of our stores and choose from a huge selection of trees (some offer a local delivery service in the evenings of limited availability).
Yes! Your Christmas tree is like a freshly cut flower, it needs water to survive. We can make life a little bit easier for you however with one of our water holding Christmas tree stands. A water holding stand gives the tree as much water as it may need.
With real Christmas trees, we advise that the width usually tends to be around 1/2 and 1/3 of the height of the tree, however the taller the tree the closer the 1/3 size.
Despite what people may think, a real tree is actually better for the environment than an artificial tree. Firstly real trees absorb carbon dioxide from the air as they grow, as well as providing a habitat for wildlife. Secondly, an artificial tree is usually made from non recyclable plastic, which will sit in landfills for years and years once it has been thrown out.
It’s impossible to guess how long these guys will survive once they’re taken indoors. But we know many factors that can seriously hurt your tree: heaters/radiators, air-conditioning and noticeable temperature changes are its worst enemies. To make sure your tree survives throughout the festive season we recommend putting it in a friendly environment, using a water-holding stand and watering it regularly. Treat these guys like a cut flower. For more information, do checkout our Christmas tree care page.
Either the Nordman Fir or the Norway Spruce are suitable for outdoor use. For safety reasons we recommend erecting your tree in a Civic stand when it is situated outdoors.
The Nordman Fir has a lovely smell, but the Norway Spruce has a stronger Christmas scent.
In our opinion, nothing beats the smell of a fresh Christmas tree. The Nordman Fir and the Fraser Fir each have a lovely scent but it is quite subtle, unlike their more fragile cousin, the Norway Spruce, which has a beautiful strong fragrance.