outdoor tree specialist

ABOUT OUR SPECIALIST DEPARTMENT

Every year, the Specialist Team at Pines and Needles supply and install hundreds of large display trees for Councils, special events, shopping centres, football clubs, churches, hospitals, hotels, embassies and other prominent locations.

We offer a full range of services. Our Specialist Team can meet your bespoke requirements, whatever they are; whether you want a large statement tree to be installed (with cranes if necessary) decorated and lit with scissor-lifts and then all removed in the small hours of the morning, or whether you just need something simple like a drop-off delivery or warehouse collection, we can make it happen.

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OUR SERVICES

Delivery and tree erection with appropriate stands, cables and ballast (often all encased in our attractive green wooden boxes)

Full decoration and/or a lit star atop

Lighting (in various colours and designs)

Take-down and undressing of the tree in January

Collection and Recycling service

Alongside aftercare service throughout the festive season for any necessary repairs or maintenance.

Not only are our trees and services of premium quality, but also we promise to beat ANY like-for-like written quote.

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THE PROCESS

1. Firstly we need to know exactly what you want. You can let us know by phone, 0203 384 9421, or by emailing us at Specialist@PinesAndNeedles.com Details required: location, desired products, services & dates. Please click here to fill out our on-line questionnaire and we'll send you a tailored quote. All of our quotes are fully broken down to allow you to tailor your needs as required. We can also easily furnish you with multiple quotes to help you easily compare different options. For most new locations, we will conduct a free of charge site visit to familiarise ourselves with the installation area and double check that nothing of note has been missed.

2. Upon confirmation of your quote, we will book your desired timeslots for both installation and collection, and email you a pack containing:

Invoice

Payment link (payment to clear prior to installation)

Risk Assessment & Method Statement

Insurance Cover Letter

Standard Terms & Conditions

3. You will receive remittance advice upon payment, and before your installation date we will inform you of your driver’s name and phone number.

4. On the day of the installation, the team will contact you or your colleague on arrival to keep you informed. We are happy for you to be on hand with your input and suggestions and, of course, we will not leave until you are completely happy with your installation.

**All Pines and Needles trees are installed following strict Health and Safety procedures, and the safety and security of the tree is checked at every point of the installation. A Method Statement and Risk Assessment is completed for every installation and a copy is sent to you, as well as a copy of our Insurance.

Should there be an issue with the tree while it is in place we can have a team visit the site. Pines and Needles runs a 24 hour operation during the Christmas season, so we can usually be with you in just a few hours.