Our Quality Guarantee
A Beautiful Tree Everytime
We aim to provide all our customers with nothing but the best Christmas trees ever year in and year out.
Our promise is very simple:
Fresh Christmas Trees: delivering a fresh Christmas tree to every customer. We refill our stock every 7 days and our trees come directly from the farm. Whilst in our yard, all trees are watered to ensure they stay fresh.
We guarantee their quality.
If for any reason you're unhappy with your tree, we will gladly replace it free of charge provided that you contact us within 2 days of delivery.
Individually Selected Christmas Trees: All trees are hand picked for delivery. We always pick the best looking trees we have in stock - if a tree doesn't look as well as it should, we recycle it. We simply will not sell a tree unless we are certain that you will love it.
Here is how it works:
For London customers: We will select the best tree we can for you. If you dislike the tree for any reason please tell your driver immediately - he may have additional trees in the van and you'll be able to select the tree you like most. If you don't like any of the trees he's brought along, you must contact us immediately so that we can arrange an alternative delivery.
For Nationwide delivery customers: We will select the best tree we can for you. If you dislike the tree when you receive it, contact us immediately and we will arrange a re-delivery.
Tree Care is Very Important:
Christmas trees are perishable goods (just like flowers and any other kind of plant). This means it is impossible to predict or guarantee how long they will survive. That depends very much on the individual tree, the environment it's in and how well you look after it.
Please be sure to read more on our Christmas Tree Care page.
"Thank you for your excellent service. I loved my tree. (I wish I could keep it just a bit longer!)"
Ms A S - SW19
"Many thanks for your reply and your excellent service, not to mention your beautiful trees."