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5/5 stars I was genuinely impressed for the second year running. We ended up with a magnificent tree that lasted tremendously well. We named the tree 'Perfecto' as it was so good. Abdullah acknowledged the problem without any fuss on the first tree. The lady who I then spoke to on the phone was responsive and understanding. Mike then bought us Perfecto. Thank you, Pines and Needles. It is a big ground floor bay window the tree has to fill and you provided us with a great tree and great service this year. Jan '14
5/5 stars Tree delivered at 10pm on designated day.Once again an excellent tree, much admired by all who saw it -admittedly the decorations helped!Will definitely buy from you again this Christmas. Jan '14
5/5 stars Once again, a really beautiful tree, much admired, and no problem with delivery. Many thanks. Jan '14
5/5 stars Delivered and collected on time, the use of blankets leaves the no mess from the beautiful tree that we received. Jan '14
Thats no problem, we understand that your change your plans, especially around Christmas. Just give us a call and let us know and we will be willing to change your delivery slot.
Hopefully this wont happen, but if it does, our driver are all given phones and the customers numbers so the driver will let you know if there is a problem or a hold up.
We deliver nationwide. Outside of London we offer a standard 9-5 delivery window.
This service is great and is exactly as the name suggests, you get our premium delivery service where you chose a date and time, our team will put your tree in its stand and on top of that they will put your lights on your tree. Amazing, sometimes thats the hardest part!
Budget delivery is great for a customer who can pick a date and stay at home for the whole day, the timeframe for delivery is 08.00-22.00.
We will always give you a choice of date/time slots available when you checkout. But typically, our delivery times for our inner zone customers are as follows:
Morning - 08.00-13.00
Afternoon - 13.00-18.00
Evening - 18.00-22.00
Office Hours - 09.00-17.00
Deliveries via a courier can vary, but usually the options include "By 09:30", "By 12:00" and "By 17:00".
With premium delivery you still get the same choice of date and time of delivery, the difference with this service is that the driver will bring your tree indoors and put it in your stand for you.
A stand isn’t complimentary with our delivery service, however we do stock stands for our customers who haven’t already purchased one from us.