Service:

We accept unequivocally that our customers are fundamental to our sustained success. We gratefully accept criticism and go the extra mile to deliver exceptional service.

Reliability:

We strive to consistently keep our agreements and communicate in good time if extraneous factors mean original plans have to be changed.

Loyalty:

Our long standing customers have been with us since inception and know us all by name. Every year we reach out and offer them something extra as a thank you for their long term custom, as their feedback has been instrumental in the shaping of our service.

Price Pledge:

Our price pledge is simple. We will beat any written like for like quote.

Quality Guarantee:

Putting in every effort into providing a premium service & products to all our clients, we guarantee that you will receive a fresh tree. If you are not completely satisfied simply let us know on the day and we will replace it.

Continuous improvement:

The Japanese have a word “kaizen” which literally means “good change” and refers to activities that continually improve all functions, and involves all employees from the senior management to the yard line workers within an organization. We will always be striving to improve our business. We value any ideas & feedback that you may have - share them with us at social@pinesandneedles.com

Responsibility & Fairness:

We are aware that true and lasting success is built on absolute integrity, and we strive to communicate truthfully and honestly with our customers, suppliers and internally.

Promoting the common good:

We take responsibility to enhance the environment and the wider community through environmentally conscious processes and the delivery of exceptional products and services that enhance people's lives

Supporting charities:

Every year we donate to worthwhile causes.

Supporting Churches & Schools:

We partner with local schools and churches, allowing them to raise much needed extra funds for their own initiatives at Christmas.