Caring For My Tree

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Caring For My Tree

Trees are living things and do need some attention throughout the festive period. Luckily however, they are hardly high maintenance! You should be able to find out everything you need to know about tree care in the FAQ section below. If you find something isn’t covered, or you would like to have a chat about your tree feel free to give us a call on 0203 384 9420

Frequently asked questions

Can I buy a tree with roots?

Yes. The largest size that we stock is 6ft. Any bigger and the roots are too large for our pots. They can however be re-potted. Please see our decorative pots.

When should I buy my tree?

We encourage you to place your order as early as possible. Delivery can be booked anytime from the 17th November in London and 19th everywhere else. For early deliveries we recommend the Nordmann Firas it is the non-drop option which lasts longer. The Norway Spruce should be delivered after the 10th of December as they have a very limited shelf life and will probably not last until Christ. Potted trees which have their roots can be ordered anytime. It is very important to keep your tree well watered and away from any heat sources to preserve it and extend its lifespan.

I want my tree in November. Will it last until Christmas?

Yes, it can last until Christmas - provided that you have a Nordmann Fir and you keep it well watered and away from any heat source. A Norway Spruce will not last indoors if ordered more than a week or two before Christmas. Potted trees will last if kept well watered and far away from heat sources.

Where should I keep my tree?

The best place to keep your Christmas tree is by a window where it can be as cool as possible. Be sure to keep your tree as far away as possible from any heat sources (e.g. radiator, fire place etc).

Should I trim the base of the tree?

When WE DELIVER & Install - we trim before delivery. For premium deliveries and above you can request your driver to give a fresh cut at point of delivery.
Christmas Trees naturally form a layer of sap to seal their cut surface preventing water absorption. Removing 1/2 inch from the base should solve this problem

Should I cut the tree base at an angle or taper it?

No, don't do that. For max. water uptake the tree should be cut perpendicular to its trunk.
Angling reduces the surface area that absorbs water meaning the tree is more difficult to hold upright in a stand and less stable.

Should I water my tree?

Yes. You should check the water in tree stand every day and top up as needed. Christmas trees are very thirsty and need a lot of water to keep it looking lush!

How should I water my tree?

- Using a water holding stand with a water filled reservoir.
- The water should not be allowed to go lower than the base of the Christmas tree.
- The temperature of water does not affect water uptake.
*Christmas tree feed nutrient helps keep the tree fresh for longer.
(A common misconception is that drilling a hole in the base of the trunk will assist your Christmas tree to drink more- this is untrue)

Why does my tree not seem to be drinking the water any more?

The rate of absorption will vary from day to day.
- Check a layer of sap has not formed on base of tree trunk, if so trim the base
- Check water level

Is it normal for my tree to lose some needles when I have just got it?

Trees naturally shed needles all year round, so a few needles on the floor is nothing to worry about. However, if your tree appears to be shedding excessively it could be too dry. Ensure it is watered, away from heat sources and air conditioned rooms. Please contact us within 48 hours of delivery so that we can make a note of this which will impact your eligibility for a replacement.
Signs of a dried out tree
- Colour is faded
- Bark of the outer twigs are wrinkled
- The green, exterior needles easily fall when touched,
It is excessively dry and has not been watered enough.

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