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Cancellation Policy

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Cancellations

Plans change and sometimes you need to cancel, that’s fine by us, just try to let us know in good time. However, we regret that you may not cancel an order for a tree once it has been dispatched. We also regret that we cannot refund in full for cancellations on trees over 10ft. For further information please see the FAQ below.

Frequently asked questions

My plans have changed and now I need to cancel my order, what do I do?

If you have placed your order with the Specialist or Wholesale Departments please contact them directly to discuss any cancellations. For deliveries in Zones A, B and C please inform us of any cancellations by writing into cancellations@pinesandneedles.com at least 24 hours before your scheduled delivery date. Any deliveries via Tuffnells (Nationwide courier) please inform us of any changes 36 hours prior to delivery.

Will you refund me the full amount if I cancel my order?

We will refund in full when we can, however this won't be possible if the tree you ordered is over 10ft. You MUST notify us as soon as possible if you want to cancel an order, we won't be able to refund you if the tree has already been dispatched. If you have ordered lights or other decorations it may be possible to cancel your order on the day of delivery, if your delivery zones are A, B or C - you'll need to give us a call to discuss this.

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