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Amend Your Christmas Tree Booking

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Amend Your Booking

We try to be as flexible as possible in allowing you to amend your booking.

If your delivery is in zones A, B or C you can amend your booking up to 12.00pm the day before delivery. Nationwide deliveries with Tuffnells can be amended up to 10.00am one working day before delivery.

Need to make last minute changes to your delivery? Please ring 0203 384 9420 or team@pinesandneedles.com

Frequently asked questions

I need to contact my driver on the day of delivery

You will be sent the allocated drivers contact details the day before delivery. You may call him/her to get a more accurate time, however he/she will not always be able to answer or give you accurate times of delivery. Drivers will always call you at least 15 minutes before deliveries. Note: this service is not available for delivery addresses outside of our London delivery zone or for customers who choose our budget and no tree delivery options.

Can you guarantee delivery on my chosen date?

We make every effort to achieve the agreed delivery time but due to factors beyond our control we sometimes cannot guarantee it. The chances are everything will be fine, however if things do go wrong we will be sure to notify you by phone.

The delivery is running late and I need to go out of the house, what can I do?

We do apologies, late deliveries can and do happen and there's usually a very good reason. The best thing to do in this situation is to call us on
0203 384 9420

I popped out and missed my delivery! What can I do?

Where a courier is unable to find someone it accept delivery, or unable to leave the delivery in a secure location, they will either leave a card at the address or make contact to re-arrange delivery. The best thing to do in this case is give us a call. Do note that we reserve the right to charge for re-delivery if the recipient is not at home when the courier arrives!

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or you can give us a call on 0203 384 9420

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