Potted Fraser Fir

Chat to us:

Skype: pinesandneedles
MSN: info@pinesandneedles.com

Pines and Needles
123 Shirland Road
Maida Vale
London - W9 2EW

Visit us:

Talk to one of our experts and see the trees for yourself (even choose your own tree) at one of our London locations.

Our central email address is info@pinesandneedles.com

For new customers (or if you have not placed an order this season):

Please use info@pinesandneedles.com

For existing customers (if you have an order for this season):

The best way to contact us is to reply to the last email we sent you, eg.: your order/payment confirmation. This immediately gives us most of the information we'll need to help you and it helps us put you directly in touch with your dedicated contact (usually the person who took your order in the first place).

Alternatively, send an email to one of the following address and don't forget to quote your invoice number:

Use installations@pinesandneedles.com for enquiries regarding...
- decoration jobs and installations of trees over 12ft

Use controller@pinesandneedles.com on the day or the night before your delivery for enquiries regarding...
- the status of your delivery
- special delivery instructions

Use feedback@pinesandneedles.com when you want to tell us how things went.

Use urgent@pinesandneedles.com when you need urgent assistance.

If you want information regarding your Christmas tree such as, "how to look after your tree?", "how long will my tree last?", please refer to our Christmas Tree Care page.

Call us:

You may call 0845 458 2788 for all sales and customer care related enquiries.

Warning: We do our best to answer every call immediately, however it is generally more effective email us or use one of the alternative methods of contact listed on this page. If we are unable to answer your call, please leave us a message and we'll get back to you as soon as we can.