fresh Christmas trees, real Christmas trees, fresh Christmas tree, real Christmas tree, fresh
a beautiful tree, that's our promise!
We aim to provide all our customers with nothing but the best Christmas tree they've ever had, year after year...
...and that's exactly what we do!
Our promise is very simple:
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Fresh Christmas Trees: we deliver a fresh Christmas tree to every customer. We refill our stock every 7 days and our trees come directly from the farm. Whilst in our warehouse, all trees are watered and every care is taken to ensure they stay fresh.
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Individually selected: all trees are hand picked the morning of the day of delivery. We always pick the best looking trees we have in our stock - if a tree doesn't look as well as it should, we recycle it. We simply will not sell a tree unless we are certain that you will love it.
Here is how it works:
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For London customers: Your driver will select the best tree to suit you according to your delivery instructions. If you dislike the tree, tell your driver immediately - he will have additional trees in the van and you'll be able to select the tree you like most. If you don't like any of the trees he's brought along, you must contact us immediately so that we can arrange an alternative delivery.
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For Nationwide Delivery customers: We will select the best tree to suit you according to your delivery instructions. If you dislike the tree when you receive it, contact us immediately and we will arrange a re-delivery.
And here is what some of our customers had to say:
"Thank you for your excellent service. I loved my tree. (I wish I could keep it just a bit longer!)",
Ms A S - SW19
"Many thanks for your reply and your excellent service, not to mention your beautiful trees."
MB, NW5
We're so confident our trees are the best you will find that we guarantee their quality. If for any reason you're unhappy with your tree, we will gladly replace it free of charge*, given that you contact us within 3 days of delivery. Don't believe us? Come and see it for yourself...
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Important information: Christmas trees are perishable goods (just like flowers and any other kind of plant). This means it is impossible to predict or guarantee how long they will survive. That depends very much on the individual tree, the environment it's in and how well you look after it. Although most of our trees live comfortably past the new year, we could not possibly guarantee how long your tree will be able to survive in your home/office. In the rare occasion when one of our trees dies before Christmas we will do everything in our power to resolve the issue and ensure you have a fresh tree over the Christmas celebrations. Simply contact us and a member of our staff will help you. Last but not least, please be sure to read the information on our Christmas Tree Care page. |
* We may have to charge you for a second delivery, subject to availability, terms and conditions apply.
Pines and Needles provides a comprehensive Christmas catalogue with Christmas trees, lights and decorations to fit every budget. Buy a fresh Christmas tree online and have it delivered to your door - Pines and Needles can even install, decorate and recycle trees in London.
Pines and Needles really are the Christmas Tree experts! So whether you shop online or visit one of our London sites, we can give you the Christmas Tree and accessories (stands, decorations, lights and greenery) to make your Christmas extra special. We can deliver in convenient time slots that you choose and can even put the tree up and put the lights on for you if you are in our London delivery zone. For the ultimate in Christmas luxury why not book our complete decoration service and sit back and let the Pines and Needles experts do all the hard work!